Who we are

Who is providing these services?

Advertising Cleaning Services, a digital marketing company based in the United Kingdom. We operate from www.advertisingcleaningservices.uk. Our contact email is hello@advertisingcleaningservices.uk. References to "we", "us", and "our" in these terms mean Advertising Cleaning Services.

Who do these terms apply to?

These terms apply to anyone who uses this website or engages our marketing services. By visiting this website or signing a client agreement with us, you confirm that you accept these terms. References to "you" and "your" mean either a website visitor or a client, as the context requires.

Using this website

What can I use this website for?

You may use this website to learn about our services and to contact us about working together. You must not use this website for any unlawful purpose, to attempt to gain unauthorised access to any part of our systems, or to post or transmit any harmful, offensive, or misleading content via our contact form.

Are you responsible for the accuracy of the content on this website?

We try to keep all content accurate and up to date, but we cannot guarantee this. Case study figures, results statistics, and performance benchmarks are illustrative of real client outcomes but your results may differ. Nothing on this website constitutes a guarantee of specific results. We accept no liability for decisions made on the basis of information on this website alone.

What about links to other websites?

This website may contain links to third-party websites such as Google, Meta, or industry news sites. We are not responsible for the content, availability, or privacy practices of those sites. Clicking a third-party link is at your own risk.

Who owns the content on this website?

All content on this website — including text, graphics, logos, icons, and the overall design — belongs to us or our licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any part of this website commercially without our written permission. You may share links to pages on this website freely.

Our services

How does the engagement process work?

You enquire via this website or by contacting us directly. We arrange a discovery call to understand your business and goals. If we are a good fit for each other, we send you a written proposal. If you accept the proposal, we issue a client agreement and begin onboarding. Services start once the agreement is signed and the first payment is received.

What is included in a client agreement?

Your client agreement will specify: the services we will provide, the monthly fee or project fee, the contract term and notice period, reporting arrangements, and any platform accounts or assets we need access to. These terms and conditions are incorporated into every client agreement by reference.

Do you guarantee results?

No. Digital marketing results depend on many factors outside our control, including your website quality, your local market, competitor activity, changes to Google or Meta's algorithms, and your budget. We will apply professional skill and effort to achieve the best possible outcomes for your business, but we do not guarantee specific positions, lead volumes, or return on ad spend figures.

What do you need from us to do your job?

To deliver our services effectively, we will typically need: access to your existing Google Ads and/or Meta Business accounts (or permission to create them), access to your website for technical changes, timely feedback on drafts and creative materials, and accurate information about your business, services, and target areas. Delays caused by failure to provide these may affect campaign performance and will not entitle you to a refund or fee reduction.

Fees and payment

How does payment work?

Fees are set out in your client agreement. Monthly retainer fees are invoiced in advance at the start of each calendar month. Project fees are structured as agreed in your proposal — typically a deposit on commencement and the balance on completion. Invoices are payable within 14 days of the invoice date.

What happens if I pay late?

If an invoice is not paid within 14 days, we may pause active campaigns until payment is received. If payment is more than 30 days overdue, we may suspend all services and terminate the contract. Under the Late Payment of Commercial Debts (Interest) Act 1998, we are entitled to charge statutory interest on overdue invoices.

Are advertising spend costs included in your fees?

No. Our management fees cover the work we do to plan, build, and optimise your campaigns. Advertising spend paid to Google or Meta is a separate cost that you pay directly to those platforms via your own payment method. We will never have access to your payment details on those platforms unless you explicitly set us up as a billing administrator, which we recommend against.

Do your fees include VAT?

Our fees are quoted exclusive of VAT unless stated otherwise. If we are registered for VAT, we will add VAT at the prevailing rate to our invoices. We will confirm our VAT status in your client agreement.

Contracts and cancellation

What is the minimum contract term?

The minimum term is specified in your client agreement — typically three months for ongoing retainer services. This allows enough time for campaigns to be set up, tested, and optimised before results can be meaningfully assessed. One-off project engagements do not have a minimum ongoing term.

How do I cancel?

After the minimum term, either party may end the contract by giving 30 days' written notice by email. During the notice period, we will continue to deliver services and you remain liable for fees up to the end of the notice period. Campaigns will be paused or handed back to you at the end of the notice period.

Can I cancel within the minimum term?

If you wish to cancel before the minimum term has expired, you will remain liable for the fees that would have been due for the remainder of the minimum term. We may, at our discretion, agree to an early exit in exceptional circumstances.

Can you cancel on me?

Yes. We may terminate your contract immediately by written notice if: you breach these terms in a way that cannot be remedied, you fail to pay fees and do not remedy the non-payment within 14 days of notice, or continuing to work with you would cause us legal, reputational, or ethical harm. In such cases, fees already invoiced remain payable.

What happens to my campaigns and assets when we part ways?

All campaign assets created specifically for you — including ad copy, audience configurations, and conversion tracking setups — belong to you and will be transferred or handed over at the end of the engagement. We retain the right to use anonymised and aggregated campaign performance data for our own benchmarking and case study purposes, without identifying you or your business, unless we have your written permission to do so.

Liability

What are you liable for if something goes wrong?

We are liable to you for any direct loss caused by our negligence, breach of contract, or wilful misconduct. Our total liability to you for any claim arising from our services is capped at the total fees paid by you to us in the three calendar months preceding the event giving rise to the claim.

What are you not liable for?

We are not liable for: lost profits, lost revenue, or lost business opportunities arising indirectly from our services; changes to Google or Meta's policies, algorithms, or ad serving systems that affect your campaign results; errors or failures on your own website; or any loss arising from your failure to provide accurate information or required access.

Does this affect my statutory rights?

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

General

Which law governs these terms?

These terms are governed by English law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.

Can you change these terms?

We may update these terms from time to time. We will update the "last updated" date at the top. For existing clients, material changes will be communicated by email with at least 30 days' notice. Your continued use of our services after that notice period constitutes acceptance of the updated terms.

What if part of these terms is found to be unenforceable?

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court, that provision will be removed or amended to the minimum extent necessary, and the remainder of the terms will continue in full force.

Is there anything else I should know?

These terms, together with your client agreement and our Privacy Policy, form the entire agreement between us. They supersede any prior discussions, proposals, or representations. If you have any questions before signing up, please email us — we are happy to talk through anything before we commit to working together.

Terms & Conditions